Gaming should be a form of entertainment, not a solution to life's problems. mcw5 believes every player has the right to play safely and responsibly. Our responsible gaming guidelines are here to help you make the right decisions.
Age verification is mandatory when registering on mcw5. No one under 18 is permitted to access the platform. Identity is confirmed through the KYC process.
Set a daily, weekly, or monthly deposit limit based on your personal budget. Once set, the limit cannot be increased for 24 hours.
Use the automatic alert and session-end features to track your play time. How long you've been playing is always visible on screen.
If you need a break, you can temporarily suspend your access to the platform for anywhere between 24 hours and 5 years. Just reach out to our support team.
Once you reach a set loss amount, your account will automatically be suspended. This protects you from losing more than you can afford.
Our support team is always here for you. Reach out via live chat or email and we'll get back to you promptly.
Online gaming is one of today's most popular forms of entertainment. But like any pastime, it's important to know your limits. Responsible gaming on mcw5 means knowing when you play, how long you play, how much you spend, and when to stop.
Responsible gaming matters not just for you, but for your family and those around you. When gaming stays a healthy hobby, it's a genuine source of enjoyment. But when it starts affecting other areas of your life, it's time to seek help.
Mcw5 believes that a responsible gaming platform's duty goes beyond offering great games — it also means looking after the well-being of its players. That's why we provide a range of protective tools and support services to help every member play responsibly.
Please note: Gaming is entertainment — not a source of income. Winning is never guaranteed. Only play with money you can afford to lose without it affecting your daily life.
Problem gambling develops gradually and can be hard to recognize on your own. If you notice any of the signs below, take them seriously and seek help if needed.
If you notice two or more of the above signs in yourself, don't wait — contact mcw5 support or use the self-exclusion feature right away.
Mcw5 offers a range of self-managed control tools to help you keep your gaming within healthy limits.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, lowering the limit is immediate, but increasing it requires a 24-hour waiting period.
Once you reach a set loss amount, gaming will stop automatically. This protects you from further losses.
Set how long you want to play each day or per session. You'll get an automatic alert and be logged out when the time is up.
Put your account on a temporary break for anywhere between 24 hours and 6 weeks. You will not be able to log in during this period.
If you feel you need a longer break from gaming, use the Self-Exclusion feature. At mcw5, the process is simple and takes effect immediately.
Contact our support team to request self-exclusion via live chat or email. Write to us at [email protected] or use the live chat.
Choose from 1 day, 1 week, 1 month, 6 months, 1 year, or permanent exclusion. Longer durations are subject to a stricter verification process.
Once your identity is verified, the account exclusion will take effect immediately. A confirmation message will be sent to your email.
Once the set period ends, you can reactivate your account if you choose. However, a permanent exclusion cannot be reversed.
Do not attempt to open a new account while self-exclusion is active. Our system can detect multiple accounts belonging to the same person and they will be closed.
Years of experience have taught us what habits keep gaming fun and safe. Following the tips below makes responsible play much easier.
Ask yourself the questions below and answer honestly. If more than three answers are "Yes", it's time to seek help.
If more than three of your answers are "Yes", contact our support team immediately or use the self-exclusion feature.
Problem gambling is a mental health issue and nothing to be ashamed of. Getting help at the right time makes recovery much faster. mcw5 is always here for you.
Click the live chat button on mcw5 and our trained support team will be ready to help you 24/7.
Email us with the details of your issue and we'll respond within 24 hours.
[email protected]
If gaming addiction becomes a concern, seeking professional mental health support is strongly advised. Bangladesh has a national mental health helpline as well as various counselling services. Talking openly with family members can also be very effective.
National Mental Health Helpline (Bangladesh): Kaan Pete Roi — 01779-554391 (7:00 AM – 11:00 PM). Free counselling is available for gaming addiction and any other mental health concerns.
Join mcw5 today and enjoy a safe, fun gaming experience with our responsible gaming tools.